PERSOSER

Service personalization for the improvement of customer experience

Started at: 01-03-2018
Ends on: 01-03-2021

Budget: 1.512.521,75€

Description

PERSOSER is focused on creating personalized and dynamic services for customers of utilities services on the basis of customer engagement and supported by sensoring and data capture.

The main objectives of this project are: improving transparency in the Utilities 4.0 field; improving customer relations and competitiveness; obtaining user data through customer consolidation; creation of new analytics models to study customer behavior; collaborative design of advanced and personalized services based on customer needs; development, deployment and validation of defined services pilot tests, and advanced sensoring of domestic environments.

Estimated impact

Innovation and knowledge, sustainable growth and internationalization:

  • Creation of spin-off companies
  • Registration of patents and brands
  • Job creation
  • Creation of pilot tests, demonstrators or prototypes
  • Innovation related to the circular economy
  • Work within the H2020 strategy and projects
  • New international business opportunities

In particular, PERSOSER will work on the creation of:

  • Multi-variable models of user behavior
  • Consumer habits recommendation algorithm
  • Sensoring architecture for domestic environments
  • Data management, filtering and cleansing algorithms
  • Processes for automatic classification of user types
  • Service personalization impact analysis
  • Development of recommendation and learning algorithms
  • Predictive models for failure detection
  • Detection of new research fields for the development of models based on data analysis
  • Protocol and communications architecture design
  • Creation of mechanisms and protocols between the different network elements
  • Development of advanced services in domestic environments
  • New sensoring and data representation methods
  • Segmentation, interaction, analytics and results models
  • Use cases monitoring and analysis

This project has been financed by the European Union through the European Regional Development Fund, ERDF, with the support of ACCIÓ – Government of Catalonia.

This project has been financed by the European Union through the European Regional Development Fund, ERDF, with the support of ACCIÓ - Government of Catalonia.

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